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5PM You're a Good Speaker If Even Half Your Audience Takes Your Advice
Employee #1: So this presentation on customer service was just so stupid! The speaker kept saying that to diffuse tense situations, you should reiterate back to the customer why they're upset to show that you understand their point of view! I totally disagree. I hate when that happens! That's just so dumb.
Employee #2: So if I understand this correctly, Alan*, you think it's a bad idea to summarize why a customer is unhappy and restate that back to them.
Employee #1: Yes, exactly!
Atlanta, Georgia
4PM Wow, You Really Get Me.
Macho supervisor: Yeah, she had that kind of short lesbo hair. I don't like that. Ya know what I mean?
Short-haired female cube dweller: We get it. You can't keep a woman you can't grab by the hair.
Belleville, Michigan
Overheard by: noe
11AM Let's Be Grateful There's Still a Middle Class for Us to Join
Underling to another: As someone who owns not one but two pairs of Dale Earnhardt pajama pants, I am in no position to criticize you for growing up in a trailer park.
Washington, DC
10AM ...This Is a Work Function and May Not Involve Pleasure Of Any Kind.
Guy introducing guest speaker at conference: Just a reminder: if you have a vibrator or cell phone, please turn it off now.
Richmond, Indiana
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