Employee #1: So this presentation on customer service was just so stupid! The speaker kept saying that to diffuse tense situations, you should reiterate back to the customer why they're upset to show that you understand their point of view! I totally disagree. I hate when that happens! That's just so dumb.
Employee #2: So if I understand this correctly, Alan*, you think it's a bad idea to summarize why a customer is unhappy and restate that back to them.
Employee #1: Yes, exactly!
Atlanta, Georgia
Macho supervisor: Yeah, she had that kind of short lesbo hair. I don't like that. Ya know what I mean?
Short-haired female cube dweller: We get it. You can't keep a woman you can't grab by the hair.
Belleville, Michigan
Overheard by: noe
Underling to another: As someone who owns not one but two pairs of Dale Earnhardt pajama pants, I am in no position to criticize you for growing up in a trailer park.
Washington, DC
Guy introducing guest speaker at conference: Just a reminder: if you have a vibrator or cell phone, please turn it off now.
Richmond, Indiana