<b><a href="http://www.overheardintheoffice.com/archives/010336.html"> 1PM ...Well, I Don&#39;t <i>Mean</i> It in a Sexually Harassing Way, Sir...</a></b><br/> <!-- ID = 130102 -->Trainee: This customer is mad because we won&#39;t cover an accident that happened before he was insured with us. He won&#39;t stop yelling!<br/>Trainer: Ha! He&#39;s gonna have to suck eggs on that one! Sucks for him. But seriously, go through the facts and dates with him and explain why we won&#39;t cover it. Stay calm and apologize. You can do this!<br/>Trainee, to customer: Thank you for holding. This... uh... Okay. My manager says you have to suck eggs, I&#39;m sorry.<br/><br/>Riverview Parkway, San Diego<br/>via <a href="http://www.overheardintheoffice.com/">Overheard in the Office</a>, Nov 30, 2009