<b><a href="http://www.overheardintheoffice.com/archives/006852.html"> 9AM People With No Short-Term Memory Shouldn't Use the Phone</a></b><br/> <!-- ID = 91053 -->CSR: Click on the number on the left hand side.<br/>Customer: Okay.<br/>CSR: Okay, did that take you to a different page?<br/>Customer: You want me to type in the number?<br/>CSR: No, click on the number.<br/>Customer: Okay.<br/>CSR: Did that take you to a different page?<br/>Customer: No.<br/>CSR: Did you click on the number?<br/>Customer: I didn't click on anything.<br/>CSR: Click on the number.<br/>Customer: What number?<br/><br/>Boston, Massachusetts<br/><br/>Overheard by: loves three way calling and the mute button<br/>via <a href="http://www.overheardintheoffice.com/">Overheard in the Office</a>, May 29, 2008