<b><a href="http://www.overheardintheoffice.com/archives/005694.html"> 9AM The Company Requires Me to Invoke the Snooze-You-Lose Provision</a></b><br/> <p><!-- ID = 63273 -->Customer: I didn't realize that I was eligible for this discount!<br/>CSR: Well, we talk about the discount right on the cover letter.<br/>Customer: Well, it's not right on the application!<br/>CSR: We can't put it on the application, but sir, it's right there in the second paragraph of the cover letter.<br/>Customer: But some of us are lazy and don't read the cover letter!<br/>CSR: I'm not trying to be rude, but we can't help it if you don't read what we send you.<br/><br/>181 West Madison Street<br>Chicago, Illinois</p><br/>via <a href="http://www.overheardintheoffice.com/">Overheard in the Office</a>, Nov 30, 2007