<b><a href="http://www.overheardintheoffice.com/archives/005551.html">10AM Listening Is the Critical Skill in Sales</a></b><br/> <p><!-- ID = 48993 -->Customer: Do you carry mattresses? [Sales woman looks confused.] Mattresses... Beds... Can you tell me where those are?<br/>Sales woman, pointing at elevators: Oh, yes, right over there.<br/>Customer, speaking slowly: No, I said, 'Where are the mattresses?' The beds... What floor?<br/>Sales woman: Oh, I don't think we carry those. I thought you said 'elevator.'<br/><br/>Department store, Paramus Mall<br>Nyack, New York<br/><br/>Overheard by: RobynPuff79</p><br/>via <a href="http://www.overheardintheoffice.com/">Overheard in the Office</a>, Nov 8, 2007