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<b><a href="http://www.overheardintheoffice.com/archives/003916.html"> 2PM My Job Is to Escalate the Confrontation</a></b><br/> <!-- ID = 48040 -->Angry customer: [Inaudible over phone.]<br/>Employee: I apologize, sir. I understand your frusteration.<br/>Angry customer: Why do you keep calling me 'sir'?<br/>Employee: Oh! Ma'am. I apologize.<br/><br/>Scottsdale, Arizona<br/>via <a href="http://www.overheardintheoffice.com/">Overheard in the Office</a>, Feb 27, 2007
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