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<b><a href="http://www.overheardintheoffice.com/archives/001973.html"> 2PM Setting Goals</a></b><br/> CSR to manager: Sometimes there is a fine line between making people happy and getting them to shut up. 1300 Arlington Itasca, Illinois<br/>via <a href="http://www.overheardintheoffice.com/">Overheard in the Office</a>, Apr 27, 2006
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