<b><a href="http://www.overheardintheoffice.com/archives/000326.html"> 5PM We Present: An Instant Customer Service Classic</a></b><br/>
Customer: Why are you billing me for this stuff?
CSR: Did you make the purchases on your credit card statement?
Customer: Yes, but I already paid for them. I used my credit card.
CSR: Yes, but now you have to pay your credit card bill.
Customer: That's stupid. Why would I pay for something twice?
4325 17th Avenue S.
Fargo, North Dakota<br/>via <a href="http://www.overheardintheoffice.com/">Overheard in the Office</a>, Jun 21, 2005