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11AM 10,000 CSRs Can't Be Funny
CSR #1 on phone: Hello, are you there? Marco? Marco?
CSRs #2 and #3, simultaneously: Polo? Polo?
473 Ridge Road
Dayton, New Jersey
Overheard by: office peon
10AM Because Do I Ever Have the Middle East Excursion Package for You...
Customer, entering store: Hi.
Travel agent: Are you ready to book something today, or are you just going to ask questions?
Queen Street
Brisbane
Australia
Overheard by: Random Eavesdropper
4PM Of Course, Now I'll Have to Sue Him
CSR: Stan* filled my pipeline with so much hardware it made my whole third quarter.
Hilton Head, South Carolina
10AM Possibly from Your Verbal Diarrhea
CSR: Do you like my dress? The website called it a muumuu, but I call it a dress. I don't like dresses, but I wanted to wear one today. Did you know I don't like silk dresses? They make me feel naked, and I don't like feeling naked except when I'm naked -- like when I'm naked in the shower... I ordered this dress from a website I found at work, and I got it in a box a week later. I don't think it should have been in a box, because the box could have been damaged and then my dress would have been ruined, because boxes don't protect anything.
Annoyed coworker: Um, you have a stain on your muumuu.
Coralville, Iowa
2PM And the Bar's Set Pretty High in Australia
CSR #1, after moving offices: Does the mouse get plugged into the monitor or the computer?
CSR #2: [Stares in disbelief and silence, and then starts laughing.]
CSR #1: I can't believe I just said that. That's the most stupid question I've ever heard!
Perth
Australia
12PM Is Ellen on Fire?
CSR on phone: May I speak with Ellen*?
Other line: Who?
CSR on phone: Ellen.
Other line: Ellen? This is a fire station. It doesn't ring a bell.
14610 IH 10 West
San Antonio, Texas
Overheard by: kelynsh
9AM The Company Requires Me to Invoke the Snooze-You-Lose Provision
Customer: I didn't realize that I was eligible for this discount!
CSR: Well, we talk about the discount right on the cover letter.
Customer: Well, it's not right on the application!
CSR: We can't put it on the application, but sir, it's right there in the second paragraph of the cover letter.
Customer: But some of us are lazy and don't read the cover letter!
CSR: I'm not trying to be rude, but we can't help it if you don't read what we send you.
181 West Madison Street
Chicago, Illinois
12PM Relax -- That's Just Canadian for "Good Morning"
Overworked CSR: Sir, at any point in our conversation today did I provide you with my name?
Customer: No.
Overworked CSR: Good -- fuck you [hangs up].
Toronto, Ontario
Canadia
5PM I've Already Told You Everything I Know
Man: Is this the Information counter?
Bored worker: Yes.
Man: Can I have some information?
Université de Montréal
Canadia
12PM Now That We've Bathed and Bedded You
Cashier, handing customer a receipt: And here's a memento of our time together.
Bed, Bath, and Beyond
Jacksonville, Florida
5PM But My Ability to Double Entendre Is Functioning Quite Well
CSR: Hang on, I'll use my fingers... My head isn't working today.
Clovis, New Mexico
Overheard by: 23 minutes longer & i'm outta here
4PM Hey, It's Your Name
CSR on phone: Your name, please?
Client: Patti Thomson*. That's Thompson, without a P.
CSR: No P in Patti?!
Toronto, Ontario
Canadia
11AM Twelve Full Months of Scary Doll Eyes
Worker: Hello! Are you looking for anything in particular?
Eight-year-old boy: Barbie!
Calendar kiosk, Victoria Mall
Victoria, Texas
4PM What Do You Mean by "Try"?
CSR: Would you like to try it in your mouth?
4700 River Road
Riverdale, Maryland
2PM Probably Why She Has Problems Landing the Plane
CSR #1: She just has a hard time with things, you know? Being deaf and partially blind and all...
CSR #2: Well, that can be hard.
Austin, Texas
5PM Perhaps the World's Fattest
CSR: I always put '25' when it's supposed to be '52.' I must be anorexic.
1500 JFK Boulevard
Philadelphia, Pennsylvania
Overheard by: indigo
1PM Oh, It's All Connected
Rep on phone: Sir, the character limit for your domain name has nothing to do with your World of Warcraft game.
Phoenix, Arizona
1PM Are You Immune to Postal Death Rays? We're Hiring!
Girl: One stamp please. [Crusty mail lady puts Christmas stamp on envelope.] Oh, ummm, does it need to be that one? [Crusty mail lady shoots death rays with eyes.] But they're Jewish! [More death rays.] But I'm asking them for a job! [Crusty mail lady rips off Christmas stamp and replaces with flower stamp.] Ummm...
Crusty mail lady: Fifty-one cents.
Post office
Michigan
Overheard by: Jen
5PM If That's Not Normal, I Don't Want to Know What Is!
Metrosexual CSR: I don't know -- I just feel like most normal straight men shouldn't know all the lyrics to Rent.
915 Broadway
New York, New York
1PM I Mean, I Am Your... Line, Please?
Waiter: Señorita, would you like something to drink?
Guest: Si, a mojito, please.
Waiter: Muy bien. And señora -- if you need anything else, do not hesitate to ask me. I am your master. I mean, you are my master. No... Uh... I am here to serve you.
Hotel bar
San Jose
Costa Rica
Overheard by: Pura Vida
10AM Get Me Two Pirates!
CSR: I need, like, four more arms and three more eyeballs. That way I could do more than one thing at a time.
Tempe, Arizona
5PM I Get the Deduction -- That's What Counts
Cashier to customer #1: Awww, how cute! Is he your son?
Customer #2: No, he's my son.
Cashier, pointing to customer #1: Are you sure? He looks like his son!
Government building
Washington, DC
1PM And Don't Even Get Me Started on Latex Blends
CSR: Don't you slide out of leather easier than cloth?
Hammarlund Way
Middletown, Rhode Island
Overheard by: Weasal whisperer
9AM Your Love Is Only a Tragic Illusion. Questions?
CSR: Good morning. ABC Bank* -- how can I help you?
Customer: I'd like to talk to the person who answers the phones after hours -- y'know, the 24-hour line?
CSR: The 24-hour line is automated, but I can put you through to--
Customer: --No, no, no. I want to talk to the lady who answers the phone when you're closed.
CSR: Oh, see, that's not an employee. It's a recording.
Customer: What? No. See, I spoke to her three times last night and she knows my situation, so I need her. Is she there during the day?
CSR: ... Sir, it's not a real person. It's a recording [hangs up].
Decatur, Tennessee
1PM Stupid Bitch. Lucky Me.
Bitter CSR: She got some flowers delivered... I should take them -- I bet she doesn't even deserve flowers... But I probably don't deserve her abusive boyfriend.
2610 Portland Street
Los Angeles, California
Overheard by: also flower-less and bitter
9AM When Nuns Teach Sex Ed
Customer service rep: I don't know what that is, but let me explain it to you.
Wallingford, Connecticut
Overheard by: Cubicle Co-Worker
9AM Go Go Gadget Fake-Smile!
Employee, loudly and angrily into walkie: I am implementing customer service now!
620 6th Avenue
New York, New York
Overheard by: Tigertail
11AM Jesus: The Way You People Treat Each Other, I Hate You All!
CSR, sighing at computer: Jesus hates me. [Alarmed when notices customer] I didn't mean that.
Customer: No, it's okay. He probably does.
1400 Apalachee Parkway
Tallahassee, Florida
1PM This Job Never Gets Any Easier, Does It?
CSR: The best way to get through lasers is break dancing!
Columbus, Ohio
5PM I Keep a Potato on the Box and Everything
XYZ* interviewer: Thanks for your time. Do you have any questions for me about the company?
Interviewee: I do -- I have XYZ cable at home. How come it's so terrible?
1500 Walnut Street
Philadelphia, Pennsylvania
Overheard by: It's Not That Bad
9AM Otherwise You May Call Back
Employee: Okay, I'm going to hang up now, but I want you to continue talking.
524 West 57th Street
New York, New York
11AM Cut Scenes from Midnight Cowboy
Bus driver: Your bus pass isn't working.
Passenger: Sorry, man, it should. I just got it yesterday... It's new.
Bus driver: It's just not working... Just come on anyway. I love you, man.
Passenger: Thanks, bro. I love you, too.
Downtown bus terminal
New York, New York
1PM Because That's Our Target Market
CSR on phone with customer: Well, are you normally a weak-minded person?
175 South 3rd Street
Columbus, Ohio
12PM And What about the Lady Who Told Me It Would Be 2,880 Minutes?
CSR: Yes, if you do your payment online it can take two business days to post.
Customer: The other person told me 48 hours! Which one is it? I'm always given different information!
411 Smithfield Street
Pittsburgh, Pennsylvania
Overheard by: mrswackado
5PM Yes... Yes... You'll Understand Why When You Meet Him
CSR on phone: So, we've set you an appointment with the specialist. His name is Allen*... and Allen is a guy.
Atlanta, Georgia
11AM Why the President Has a Press Secretary
CSR interrupting production meeting: Hey, sorry, but Dan* from XYZ company wants to know when he can expect his job.
Tech supervisor, screaming: Tell him when hell fucking freezes over! Jesus! I'm fucking tired of these pushy customers! And their shitty little jobs!
CSR: Okay... That's uh... He's uh... standing right over there...
Tech supervisor: [Stunned silence.]
Boss: Well, you can go take care of that one, buddy... He's all yours.
1st Avenue South
Seattle, Washington
Overheard by: Mouth opened, foot inserted
1PM Why Was He Playing with His Instrument in the Closet All by Himself?
CSR on phone: Hello? What? Your son popped his G-string on his instrument? ... Was it on his personal instrument?
Duluth, Georgia
Overheard by: Yellow
11AM I Wouldn't Put That Off
Cajun: Now I'm thinking about filling the giant jar of babies I have with formaldehyde.
Goodwood Boulevard
Baton Rouge, Louisiana
Overheard by: Booyakish
1PM If Our Customers Won't Behave, We Fire Them
VP on phone with angry customer: Well, I'm sorry that nobody has been here to take your calls or return your messages yet. We've been busy in the office lately... Yes, I understand it's frustrating, but we're doing all we can... Okay, look Larry*, look -- the reason nobody's here whenever you call is because we just got caller ID last week, and everybody ignores you because nobody wants to deal with you because you're an asshole... Yeah, I heard you were a real piece of work to our receptionist... You're an asshole! Yeah? Well, I don't care if we have your business anymore. Asshole!
Beltsville, Maryland
Overheard by: The abused receptionist
3PM Sir, You'll Have to Take Your Green Tiger Outside
Customer with CD: Don't make fun of the Transformers.
Bookseller: I'm not making fun. I had that soundtrack. I lost it in the hurricane.
Customer with CD: Well, you can't have mine.
Bookseller: I have The Matrix.
Customer with CD: I have the touch.
Passing customer: And I have the power!
Barnes & Noble, Irving Mall
Irving, Texas
Overheard by: shelving drone
9AM Tell Me What You Think a 'Book' Is
Patron: Ummm, I'm looking for a book.
Librarian: Okay, well, do you know what it's called?
Patron: No.
Librarian: Do you know who wrote it?
Patron: No.
Librarian: Are you just hoping that we have some sort of book?
Patron: Yeah.
Librarian: You know you're in a fuckin' library, right?
Austin Public Library
Austin, Texas
12PM I'll Pipe Some Random Noises into Your Earpiece
Admin on speaker: Can I please have the Electronics department?
Sears rep: Okay, hold for a while.
Elmsford, New York
Overheard by: Bored Beyond Belief
1PM Why the New York-Ohio Worker Exchange Program Fell Apart
Elderly customer: I'd also like a two-liter of Coke.
20-something cashier, smiling: Certainly.
Elderly customer: You know, I really like your demeanor and attitude.
20-something cashier: Up yours, old man.
Elderly customer: [Stunned silence.]
20-something cashier: Have a nice day!
6780 Goshen Road
Goshen, Ohio
Overheard by: Delivery Expert
1PM Maybe I Shouldn't Have Let Him Borrow All That Poe
Librarian: Have you met the new assistant director? He reminds me a lot of Randy -- you know -- Ralphie's little brother from A Christmas Story. Nobody wants to hang out with him. The other day I asked him how he was, and he actually held up a piece of rope and said, 'Oh, I'm hanging in there!' and gave me a creepy smile.
60 7th Street
Garden City, New York
Overheard by: Grace
2PM I Learned That from Watching The L Word
Waitress: What can I get for you this evening?
Tourist: My brother here really wants to try some sushi, but he's never had any.
Brother: I'm afraid I can't handle the sushi.
Waitress: Oh, honey, no man can handle the sushi.
Sushi Samba
New York, New York
12PM It Must Be Love
Physical therapist: ... So he drove all the way down here, and I didn't even get his clothes off. We've just been back there talking the whole time.
1500 East Medical Center Drive
Ann Arbor, Michigan
Overheard by: Which kind of therapy?
5PM I Thought She Loved Me 'til I Got This Gift Card
Cashier: Okay, your total is $9.63, and can I have you first name for the order?
Customer: McKnight.
Cashier: McKnight?
Customer: Yes.
Cashier: That's your first name?
Customer: Yes.
Cashier: Your mother didn't like you very much, did she?
Panera Bread
Evans, Georgia
Overheard by: Phil
11AM It's Discipline, Not War Crimes
Voice on PA: Attention, Barnes and Noble shoppers, will the customer looking for the 'Bataan Death March' please come to the Children's Department? Thank you.
Southlake, Texas
10AM Because Man Do I Need to Pass Today's Compulsory Drug Test
Nurse with very thick accent: Hi, what's your name?
Patient: Huh?
Nurse: That's nice, can I have a urine sample?
Highland Avenue
Phoenix, Arizona
10AM Just Got His Room the Way He Likes It
Cashier: Okay, so can I get your address so we can ship the unit to you? [Old lady gives the cashier her address.] And you, sir? What's yours?
40-year-old son wearing a 'Vote for Pedro' shirt: It's the same as my mom's.
RadioShack
California
Overheard by: SK