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Customer Service (Best Of) All Categories > People > Customer Service
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12PM And What about the Lady Who Told Me It Would Be 2,880 Minutes?
CSR: Yes, if you do your payment online it can take two business days to post.
Customer: The other person told me 48 hours! Which one is it? I'm always given different information!
411 Smithfield Street
Pittsburgh, Pennsylvania
Overheard by: mrswackado
9AM Your Love Is Only a Tragic Illusion. Questions?
CSR: Good morning. ABC Bank* -- how can I help you?
Customer: I'd like to talk to the person who answers the phones after hours -- y'know, the 24-hour line?
CSR: The 24-hour line is automated, but I can put you through to--
Customer: --No, no, no. I want to talk to the lady who answers the phone when you're closed.
CSR: Oh, see, that's not an employee. It's a recording.
Customer: What? No. See, I spoke to her three times last night and she knows my situation, so I need her. Is she there during the day?
CSR: ... Sir, it's not a real person. It's a recording [hangs up].
Decatur, Tennessee
10AM Things Don't Always Go Smoothly at Karl Rove's House
Customer support rep: Okay, let's take a look at the installation instructions.
Customer: You mean that little book? That looked like documentation so I threw it away.
Fairfax, Virginia
1PM Why Was He Playing with His Instrument in the Closet All by Himself?
CSR on phone: Hello? What? Your son popped his G-string on his instrument? ... Was it on his personal instrument?
Duluth, Georgia
Overheard by: Yellow
5PM We Present: An Instant Customer Service Classic
Customer: Why are you billing me for this stuff?
CSR: Did you make the purchases on your credit card statement?
Customer: Yes, but I already paid for them. I used my credit card.
CSR: Yes, but now you have to pay your credit card bill.
Customer: That's stupid. Why would I pay for something twice?
4325 17th Avenue S.
Fargo, North Dakota
5PM I've Already Told You Everything I Know
Man: Is this the Information counter?
Bored worker: Yes.
Man: Can I have some information?
Université de Montréal
Canadia
11AM Since I Haven't Mastered Inner Typing
Manager on phone to computer terminal manufacturer: That terminal still isn't working properly, and if you don't fix it soon the customer is going to tell me to shove it up my ass... And I'm not prepared to do that at this time.
1462 Erie Boulevard
Schenectady, New York
Overheard by: It wouldn't fit mine
4PM Monitor Calls
CSR on phone: Excuse me, I'm not a woman I am a man and you are being very nasty...I'm not yelling at you; do you want me to yell at you?
1650 Broadway
New York, NY
12AM Balki's Almost Got the Idiom Down
CSR #1: We've had problems like this all day.
CSR #2: Yeah, there's something going on somewhere in Denmark.
28001 Napier Road
Wixom, Michigan
4PM Unveiling the Official Phallic Status Symbol for the Twenty-First Century
CSR: Hey, your phone's open!
Courier: [looks at his crotch]
1813 East 9th Street
Hopkinsville, Kentucky
Overheard by: will1966
5PM I Keep a Potato on the Box and Everything
XYZ* interviewer: Thanks for your time. Do you have any questions for me about the company?
Interviewee: I do -- I have XYZ cable at home. How come it's so terrible?
1500 Walnut Street
Philadelphia, Pennsylvania
Overheard by: It's Not That Bad
9AM The Company Requires Me to Invoke the Snooze-You-Lose Provision
Customer: I didn't realize that I was eligible for this discount!
CSR: Well, we talk about the discount right on the cover letter.
Customer: Well, it's not right on the application!
CSR: We can't put it on the application, but sir, it's right there in the second paragraph of the cover letter.
Customer: But some of us are lazy and don't read the cover letter!
CSR: I'm not trying to be rude, but we can't help it if you don't read what we send you.
181 West Madison Street
Chicago, Illinois
12PM A Better Solution Than 'Always Turn Left'
Receptionist on phone: I know, this piercing is the best! Now whenever I have sex with someone really stupid, they are bound to find it!
The Generator Hostel
London, England
Overheard by: JJK
2PM I Learned That from Watching The L Word
Waitress: What can I get for you this evening?
Tourist: My brother here really wants to try some sushi, but he's never had any.
Brother: I'm afraid I can't handle the sushi.
Waitress: Oh, honey, no man can handle the sushi.
Sushi Samba
New York, New York
3PM And I'm Not 100% Sure about Kangaroos, Either
Pizza Hut driver: Would you rather fight a kangaroo or wolverine?
Pizza Hut CSR: Well, kangaroos are pretty tough, but wolverines aren't real.
7th Street and Union Hills
Phoenix, Arizona
12AM Finally, Someone Explained TP to Me!
Customer: So where in the instruction manual does it tell me to save the receipt?
Customer Service Rep.: You're kidding me, right? You mean to say that you have to be told to save your receipt?
Customer: Yes, I do.
Customer Service Rep.: So, if you were to go out and buy a roll of toilet paper, it would have to say "Tear here, wipe there" or else you wouldn't know how to use it? Because both are pretty much common sense, sir.
835 41st Street
Des Moines, Iowa
Overheard by: christiana (while doing remote observations on customer service calls)
5PM But You Will Need to Bring in a Wire So I Can Hang Myself Later
Desk clerk on phone: No, ma'am, you don't need a cable for the wireless network.
328 West Lane Avenue
Columbus, Ohio
Overheard by: Amused, if I wasn't dealing with the same idiot
5PM Perhaps the World's Fattest
CSR: I always put '25' when it's supposed to be '52.' I must be anorexic.
1500 JFK Boulevard
Philadelphia, Pennsylvania
Overheard by: indigo
9AM Back to Work
Hosting rep: Alright sir, I reset your password so you can log in.
Pause
Hosting rep: Are you ready for it now?
Pause
Hosting rep: Ok sir, it's all capital letters... It is I-D-1-0-T.
4800 Concentric Boulevard
Saginaw, Michigan
10AM Because Man Do I Need to Pass Today's Compulsory Drug Test
Nurse with very thick accent: Hi, what's your name?
Patient: Huh?
Nurse: That's nice, can I have a urine sample?
Highland Avenue
Phoenix, Arizona
9AM How to Get Put on Hold Until Your Kid's Out of Diapers
Staff: Hi, this is Happy Toddler, Inc.*, how can I help you?
Customer: I bought these Happy Toddler baby wipes yesterday and instead of a single wipe you'd expect to be protruding from the center so you can pull them out, this one I got had a bunch of wipes protruding out, looking like a hernia. I had to hold down the bulk of the wipes from the center. I had to get my tweezers and fish into the depths of the container and finally pull out a wipe.
Staff: Ok, ma'am. Can I put you on hold?
Perth, Western Australia
Overheard by: only hernia-ed it
5PM If That's Not Normal, I Don't Want to Know What Is!
Metrosexual CSR: I don't know -- I just feel like most normal straight men shouldn't know all the lyrics to Rent.
915 Broadway
New York, New York
1PM Oh, It's All Connected
Rep on phone: Sir, the character limit for your domain name has nothing to do with your World of Warcraft game.
Phoenix, Arizona
5PM I Get the Deduction -- That's What Counts
Cashier to customer #1: Awww, how cute! Is he your son?
Customer #2: No, he's my son.
Cashier, pointing to customer #1: Are you sure? He looks like his son!
Government building
Washington, DC
10AM Viagra?
CSR waving papers around: How do you get the thingy to do the stuff?
323 E Grand River
Howell Michigan
Overheard by: Pam Beasley
11AM Pay Bills
Customer: I want to pay my bill. I know it's two months overdue, so I
wanted to come and pay it in person.
Customer Service: According to our records they shut off your cable today.
Customer: But they said I had until today to pay the bill.
Customer Service: Well, your cable has been shut off today.
Customer: But today's not over yet!
Customer Service: It is for you.
11020 Flatlands Avenue
Brooklyn, New York
Overheard by: Paul
11AM Please Hold It Up So I Can See It
CSR: Thank you for calling Widgets Inc.* How may I help you?
Customer: I'm calling about my bill.
CSR: OK, which bill are you calling about?
Customer: The one I received.
3445 North M-291 Highway
Independence, Missouri
4PM He's Also Been Divorced for Three Years But Doesn't Know It
Client: Why do I have financial charges? It was a plan for "same as cash" for eighteen months.
CSR: Well, sir, we sent you eighteen months of statements telling you that if you don't pay by the due date, you'll have financial charges to pay and exactly how much they would be.
Client: You expected me to read my mail?
Citibank
Toronto, Canada
Overheard by: Citi Slicker
10AM Possibly from Your Verbal Diarrhea
CSR: Do you like my dress? The website called it a muumuu, but I call it a dress. I don't like dresses, but I wanted to wear one today. Did you know I don't like silk dresses? They make me feel naked, and I don't like feeling naked except when I'm naked -- like when I'm naked in the shower... I ordered this dress from a website I found at work, and I got it in a box a week later. I don't think it should have been in a box, because the box could have been damaged and then my dress would have been ruined, because boxes don't protect anything.
Annoyed coworker: Um, you have a stain on your muumuu.
Coralville, Iowa
9AM When Nuns Teach Sex Ed
Customer service rep: I don't know what that is, but let me explain it to you.
Wallingford, Connecticut
Overheard by: Cubicle Co-Worker
5PM That's a Wrap
Customer: Is Office 2003 the latest version of Office that's out?
Salesperson: Yeah, they most likely won't come out with a new version until Vista is released, which should be about the end of the year.
Customer: What's that?
Salesperson: Vista?
Customer: Yeah, Rista? What is that? Is that the new Office?
Salesperson: No, Vista is the new operating system that's coming out. Last I heard Microsoft was planning to release it near the end of this year.
Customer: Microsoft's going to sell computers now?
Salesperson: No, Vista is the operating system that gets installed on computers. It's what makes your computer run.
Customer: Oh, yeah, I knew that already. Are you going to be carrying Microsoft's new computers?
Willard Building
State College, Pennsylvania
9AM Go Go Gadget Fake-Smile!
Employee, loudly and angrily into walkie: I am implementing customer service now!
620 6th Avenue
New York, New York
Overheard by: Tigertail
9AM Otherwise You May Call Back
Employee: Okay, I'm going to hang up now, but I want you to continue talking.
524 West 57th Street
New York, New York
5PM That's a Wrap
CSR: Today needs to be over. I'm so seriously ready to slit my wrists--
The phone rings.
CSR: Good afternoon. This is [Nelly], how can I help you? Oh...hi! How are you doing?...Oh, I'm great! Mm-hmm, yes, of course! I just have to pull up your previous order...Oh, really? Oh! Well, that's okay!...No, really!...Oh, stop it! Ha, ha! Okay, well thanks for calling anyway! Yes...Thank you, I will! You also, okay? M'kay, bye!...Jesus. Okay, so, what the fuck was I saying again?
950 Tower Lane
Foster City, California
11AM Call Transfer
CSR #1: A guy on line 260 needs pricing.
Tech: His name is Pricing?
CSR #2: No, his name is "A guy."
4123 E La Palma
Anaheim, California
9AM Back to Work
Help Desk #1: If I'm going down it ain't gonna be for rocks. It'll be a bank or something.
Help Desk #2: Or manure.
1900 East 9th Street
Cleveland, Ohio
3PM You Look Vaguely Female, and I Dig That about You
Creepster hitting on CSA: Hey, there you are again.
CSA, without making eye contact: ...Hey.
Creepster: You know what? You so beautiful.
CSA doesn't respond.
Creepster, with spittle flying from between front teeth: Has anyone ever told you that you're very photo-generic?
Animal Hospital
Charlotte, North Carolina
Overheard by: another CSA
4PM I Came to Glasgow on a Holiday of Self-Mortification
CSR on phone: Yes, I know. I'm sorry, I am French.
Percepta, Sauchiehall Street
Glasgow
Scotland
1PM Customer Service
CSR on phone with client: Yes sir, just click on the bl-b!
CSR: I'm terribly sorry, sir, my manager just hit me in the face with a beachball.
40 King Street
Toronto, Ontario
Canadia
2PM And the Bar's Set Pretty High in Australia
CSR #1, after moving offices: Does the mouse get plugged into the monitor or the computer?
CSR #2: [Stares in disbelief and silence, and then starts laughing.]
CSR #1: I can't believe I just said that. That's the most stupid question I've ever heard!
Perth
Australia
4PM Hey, It's Your Name
CSR on phone: Your name, please?
Client: Patti Thomson*. That's Thompson, without a P.
CSR: No P in Patti?!
Toronto, Ontario
Canadia
12PM Lunch
Fat lady: I want your 21-piece bucket of chicken.
Rude employee: Is that for here, or to go?
Fat lady: You think I can eat this whole thing by myself?
Rude employee: I don't know your life. Bitch!
1406 Saint Charles Avenue
New Orleans, Louisiana
11AM I Wouldn't Put That Off
Cajun: Now I'm thinking about filling the giant jar of babies I have with formaldehyde.
Goodwood Boulevard
Baton Rouge, Louisiana
Overheard by: Booyakish
10AM One-Handed, Too
Customer: I know it sounds like my husband drinks too much, but he really doesn't.
Alcohol-company CSR: Hey, I talk about alcohol all day long. You can't shock me.
Customer: Well, I write erotica, so I talk about sex all day long!
Alcohol-company CSR: Really?
Customer: Yeah. I just turned in my manuscript today, but it was three weeks late. I keep telling my editor, "I don't write smut on demand!" But I write very good smut.
800 Market Street
St. Louis, Missouri
Overheard by: Easily Entertained
1PM Because That's Our Target Market
CSR on phone with customer: Well, are you normally a weak-minded person?
175 South 3rd Street
Columbus, Ohio
1PM This Job Never Gets Any Easier, Does It?
CSR: The best way to get through lasers is break dancing!
Columbus, Ohio
12PM It Must Be Love
Physical therapist: ... So he drove all the way down here, and I didn't even get his clothes off. We've just been back there talking the whole time.
1500 East Medical Center Drive
Ann Arbor, Michigan
Overheard by: Which kind of therapy?
5PM That's a Wrap
CSR #1: What does IT stand for?
CSR #2: Idiotic tendencies.
CSR #1: Oh, so that's why we forward them all the stupid questions.
4800 NW 1st Street
Lincoln, Nebraska
Overheard by: customerserviceslave
5PM Somebody Hit His 'Reset' Button
CSR: Do you know your son's name? Your secret question is "What is your son's name?" Do you know your son's name?
Person resetting password: No, ma'am, I don't know what that is either.
Mishawka, Indiana