4PM I'm Hanging Up Now, Sir.

CSR: Okay, sir, I'm now going to give you your confirmation number: 5-9-7*-M as in 'Michael'-- No, M as in 'Michael.' No, I know your name is not Michael, sir. I'm saying 'M as in Michael.' Okay... 5-9-7-M as in 'mother'-- Sir... Yes, I'm sorry... I'm not saying you're a woman, sir...

999 de Maisonneuve Boulevard
Montreal
Canadia

Overheard by: Monika