4PM The More Meetings We Have to Improve Things, the Worse Things Get

Tech manager: The sales manager cannot take that complaint call because he is preparing to go to a CRM meeting.
Tech supervisor: What is CRM?
Tech manager: Customer relations management.
Tech supervisor: Can you see the irony in that?
Tech manager: Well, they are having this meeting so that this sort of problem doesn't happen.
Tech supervisor: Can you see the irony in that, too?

Houston, Texas