10AM Listening Is the Critical Skill in Sales

Customer: Do you carry mattresses? [Sales woman looks confused.] Mattresses... Beds... Can you tell me where those are?
Sales woman, pointing at elevators: Oh, yes, right over there.
Customer, speaking slowly: No, I said, 'Where are the mattresses?' The beds... What floor?
Sales woman: Oh, I don't think we carry those. I thought you said 'elevator.'

Department store, Paramus Mall
Nyack, New York

Overheard by: RobynPuff79