1PM Sir, You Need More Services Than I Can Provide

CSR: OK, sir, go ahead and click on the logo in the top left of your screen.
Customer, on phone: I don't see that. I'm on a page that says "Welcome," then "My Profile."
CSR: OK, go ahead and click on "My Profile."
Customer: I don't see that.

9800 Fredericksburg Road
San Antonio, Texas

Overheard by: Raydran